The Mind of the Customer
By:Richard Hodge,Lou Schachter
Published on 2006-02-24 by McGraw Hill Professional
Reinvent the Sales Process in Your Own Organization “Today’s sales professionals have to find a way to contribute to their customers’ ability to satisfy their own customers and achieve their critical business goals.” --Dale Hayes, Vice President of Sales, UPS “The old world of buying them a scotch and having a great dinner is not enough.... The speed of change, the availability of information to your customers, and aggressive global competition has produced a new playing field.” --Rick Cheatham, Sales Director, Information Processing & Systems Division, Avery Dennison Let the world’s best sales forces show you a new way of selling that redefines success. Today’s competitive edge belongs to the salespeople who deeply understand their customers’ businesses and who accelerate the rate at which their customers realize tangible business results. The Mind of the Customer explores the ways leading companies like UPS, Toyota, Nokia, and others achieve exceptional performance. The book builds on the proven performance-improvement training techniques of The Real Learning Company to supply sales and marketing professionals with a dynamic, straightforward plan to: Improve profitability Raise productivity Increase customer satisfaction Rich graphical models illustrate key concepts, while contributions from industry leaders provide eye-opening perspectives on how sales in changing--and how you can create competitive advantage amidst that change.
This Book was ranked at 29 by Google Books for keyword a mind of your own.
Book ID of The Mind of the Customer's Books is 6prbrA6-8PgC, Book which was written byRichard Hodge,Lou Schachterhave ETAG "TlDmKE3CchE"
Book which was published by McGraw Hill Professional since 2006-02-24 have ISBNs, ISBN 13 Code is 9780071501682 and ISBN 10 Code is 0071501681
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Book which have "304 Pages" is Printed at BOOK under CategoryBusiness and Economics
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