On the Front Line
By:Stephen Frenkel,Marek Korczynski,Karen A. Shire,May Tam
Published on 1999 by Cornell University Press
The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan.
This Book was ranked at 4 by Google Books for keyword lateral leadership.
Book ID of On the Front Line's Books is tfKQW-krSwUC, Book which was written byStephen Frenkel,Marek Korczynski,Karen A. Shire,May Tamhave ETAG "PNGvsmDvVjs"
Book which was published by Cornell University Press since 1999 have ISBNs, ISBN 13 Code is 9780801485671 and ISBN 10 Code is 0801485673
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Book which have "318 Pages" is Printed at BOOK under CategoryBusiness and Economics
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